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Frequently Asked Questions Shopping Help Security:
Our websites process all
transactions on Secure Servers, offering customers the highest level of security
when entering credit card details over the internet. The sites use
128 bit SSL (Secure Sockets Layer) encryption, the strongest commercially
available level of encryption. All private data will be encrypted at all times
whilst in transit over the Internet. Never shop online with an unsecured site! Using Our Websites: Select your colours and size, then click on the Add To Basket button. After making all your selections click on Basket to take you to the Payment area. When you have finished making purchases click on Checkout and follow instructions which takes you to our secure server for payment Prices: All our prices are in Australian Dollars and include GST. For currency conversion please click on our Currency Converter Discrete Delivery: All items are packaged in the discrete Australia Post Envelopes and do not show advertising or senders information. Confirmation Email: Please select this option when making payment for your order, to receive a confirmation with your order number, items purchased and total amount. Your confirmation will be emailed immediately. If you have Spam filters on your email system allow for this and check your Delete Folder when waiting for the confirmation. Delivery Times Australian Delivery Times Standard Delivery - Usually 2-4 Weeks Delivery: Your order will be processed as soon as possible. We may carry some items in stock (these will be specially noted in the product description), but usually our ranges are coming in from our suppliers and will be approximately 2-3 weeks delivery. Your order will be sent as soon as possible to you. If there are delays with our suppliers we will notify you of the changes. Shoe Delivery - 4 Weeks Delivery: Your order will be processed as soon as possible. Due to our ranges coming in from our Shoe Suppliers our delivery is normally approximately 4 weeks. We do not carry stock of these ranges. If there are delays with our suppliers we will notify you of the changes. For delivery of urgent orders please let us know as we may be able to help. International Delivery Times Standard Delivery - Usually 3-5 Weeks Delivery: Your order will be processed as soon as possible. We may carry some items in stock, but usually our ranges are coming in from our suppliers and will be approximately 3-4 weeks delivery. Your order will be sent as soon as possible to you. If there are delays with our suppliers we will notify you of the changes. Shoe Delivery - 6 Weeks Delivery: Your order will be processed as soon as possible. Due to our ranges coming in from our Shoe Suppliers our delivery is normally approximately 6 weeks. We do not carry stock of these ranges. If there are delays with our suppliers we will notify you of the changes. For delivery of urgent orders please let us know as we may be able to help. Exchange Policy: We will happily exchange your garments providing that - Notification of exchanges must be
made and returned within 7 days, no claims are a acknowledged after this time We do not refund if you simply change your mind If your size change is not available you may choose another item displayed on our website Specials can not be exchanged Lotions and Adult Toys can not be exchanged Pantyhose and Stockings can not be exchanged Delivery costs are not included in exchanges, these are the responsibility of the purchaser Guarantee: We take pride in our service and our aim is to provide an enjoyable time shopping on our website. If for any reason you are dissatisfied, please contact us.
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When checking out your shopping cart you should see a solid padlock in your
browser status bar which indicates that the encryption is taking place.